Information

Shipping

Everything you need to know before ordering: plans, times, weight surcharge and tracking. Full transparency.

Our two plans

Standard Delivery

73,20 €

Delivery within 3 to 5 weeks (15 to 25 business days)

Express Delivery

96,80 €

Delivery within 2 to 3 weeks (10 to 14 business days)

Delivery point

Home delivery

6,00 € surcharge

Weight surcharge (please read before ordering)

Your plan covers transport from our warehouse to the airport, then from the airport in your country to your address.

On arrival at the airport, the exact weight of your package is measured. If a weight-related surcharge applies, it is communicated to you and settled via WhatsApp before final handover.

We inform you of any possible surcharge before shipping: no bad surprises, you decide fully informed.

International shipping

We ship worldwide. Delivery times are shorter within Europe.

Areas served

Europe

Faster delivery — shortest times.

Rest of the world

Delivery guaranteed everywhere, slightly longer times.

Tracking your order

A tracking number is provided as soon as your order ships. Updates reach you via WhatsApp, by email and in your account area.

Insurance

When ordering, you can add Insurance: absolute peace of mind, from the very first click to the bag in your hands.

Enhanced tracking — active monitoring of your parcel at every step, from our warehouse to your door.

Priority handling — your order is prepared, checked and shipped as an absolute priority, ahead of all others.

Full re-shipment or refund — in case of loss, damage or non-delivery, we re-ship your entire order at our expense, or fully refund you.

Dedicated contact — at the slightest doubt, your case jumps to the front of the queue and is followed personally until hand-off.

Zero stress, zero waiting — we handle everything for you, from dispatch to delivery.

Guarantee amount: 22.5% of your order total.

Parcel customization

When ordering, you can reinforce the protection of your parcel. Each option is charged once per parcel, regardless of the number of bags.

Corner Protection

1,30 € / parcel

Protects the corners of the box against impacts and crushing.

Bubble Wrap

1,30 € / parcel

Cushions impacts and protects fragile items.

Void Fill

0,60 € / parcel

Paper or air pillows that fill empty spaces to keep items from shifting.

Stretch Film

0,60 € / parcel

Wraps the box in plastic film to protect it from dirt, tears and light moisture.

A question about your delivery?