Privacy Policy

Account Data

Name, first name, email address, password (encrypted), phone

Order Data

Delivery address, order history, tracking number

Payment Data

PayPal transactions (we do not have access to your bank details)

Browsing Data

IP address, strictly necessary cookies (session, cart, language, preferences). With your consent, we also use an optional audience measurement (visit statistics) to improve the site; it is subject to your consent and can be declined at any time. No advertising tool is used. See the Cookies page for details.

Address Data (Google Maps)

During checkout, the delivery address you enter is processed via Google Maps for autocomplete and verification. This service is necessary to complete your order.

Contact Data

Messages sent to customer service, complaints

Account Management

Creation and management of your customer account

Order Processing

Preparation, shipping, tracking and delivery of your orders

Payment

Payment validation via PayPal

Communication

Sending confirmation emails, tracking and order information

Customer Service

Responding to your questions and complaints

Site Improvement

Browsing analysis to optimize user experience

Legal Obligations

Retention of invoices and accounting data

Google Maps (address validation)

Service necessary for the ordering process: autocomplete and verification of your delivery address, and pickup point search. For this purpose, the address data you enter is transmitted to Google (Google Ireland Limited / Google LLC). This transfer is essential to validate a deliverable address; without it, the order cannot be completed. This service is not used for advertising or tracking.

Payment provider

Secure payment processing (in particular PayPal). Bank data is encrypted and not accessible to us.

Website host

Technical hosting of the site and data storage.

Services necessary for the operation of the site

Sending of order and tracking emails, and technical services essential to the proper functioning of the site.

International data transfers

Personal data may be transferred outside the European Economic Area when this is necessary for the performance of the services offered. These transfers are framed in accordance with Articles 44 et seq. of Regulation (EU) 2016/679 (GDPR), in particular by means of the Standard Contractual Clauses (SCC) adopted by the European Commission or any other protection mechanism recognized by the applicable regulations.

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data. You can submit a request directly from your account area (Settings). It is processed within a maximum of one month. Some data must nonetheless be kept despite your request — in particular invoices and accounting records, for the duration required by law.

Right to Object

Object to processing for legitimate reasons

Right to Portability

Retrieve your data in a structured format