General Terms and Conditions of Sale (GTC)
Effective from 12 April 2026
Last updated: July 13, 2026
Article 1 - Purpose
These General Terms and Conditions of Sale (GTC) govern the distance selling of leather goods, fashion accessories and similar products offered by Bagobuy Trading Co., Ltd. (波哥买贸易有限公司) on www.bagobuy.com. They apply to orders placed by consumers who are natural persons acting for non-professional purposes.
Article 2 - Essential Characteristics of the Products
The seller markets leather goods, fashion accessories and other consumer products from selected manufacturers and suppliers. Each product offered for sale is accompanied by a descriptive sheet specifying in particular: • the product name; • the materials and composition; • the available dimensions or sizes; • the colour; • the main technical or aesthetic characteristics; • care instructions, where applicable. Photographs, illustrations and descriptions are provided with the greatest care in order to faithfully represent the products offered. Slight differences in colour, texture or finish may nevertheless appear due to manufacturing processes, production variations or screen display settings. The products offered comply with their description at the time they are published online. The seller reserves the right to modify or improve the characteristics of the products at any time, without affecting orders already validated.
Article 3 - Prices
Prices are stated in the currency chosen by the customer. As the seller is established outside the European Union, the prices displayed are exclusive of customs duties, import taxes and customs clearance fees. Delivery costs and the price of the options selected are indicated to the customer before order validation. Any duties, taxes and fees that may be payable upon receipt of the parcel are set by the authorities of the destination country and are covered in Article 6.
Article 4 - Order
The order is initiated by the customer via the website or the contact channels offered by Bagobuy Trading Co., Ltd. (波哥买贸易有限公司). The customer sends the information necessary to prepare their order via WhatsApp. After verifying product availability, Bagobuy Trading Co., Ltd. (波哥买贸易有限公司) sends the customer the payment information. The order becomes final after receipt and validation of payment. An order confirmation is then sent to the customer by email.
Article 5 - Payment
The payment process works as follows: • The customer selects the desired products and sends their order request via WhatsApp. • Bagobuy Trading Co., Ltd. (波哥买贸易有限公司) verifies product availability and confirms the total order amount. • A secure payment link is sent to the customer. • Payment can be made via the solutions offered, in particular PayPal, credit card or Apple Pay. • The order is confirmed after receipt of payment. The customer may benefit from the protections offered by the payment providers used, according to their own terms.
Article 6 - Delivery
Delivery fees are indicated to the customer before final validation of the order. Estimated delivery times are communicated before payment and may vary depending on the destination, the chosen carrier and the applicable customs procedures. As parcels are shipped from China, customs duties, import taxes or clearance fees may apply depending on the destination country. These fees are set by the authorities of the destination country and remain the sole responsibility of the customer.
Article 7 - Transfer of Ownership and Risk
Transfer of ownership occurs after full payment of the price. Transfer of risk (loss, deterioration) occurs upon delivery. In the event of a damaged or incomplete parcel, the customer contacts customer service as soon as possible and no later than within 3 days of receipt, enclosing photographs of the parcel, its packaging and its contents. In the event of a lost or undelivered parcel, the customer contacts customer service as soon as they become aware of it. These elements are necessary in order to file a claim. The seller handles all the steps with the carrier; the customer does not need to take any action directly with the carrier.
Article 8 - Right of Withdrawal (14 Days)
In accordance with European Directive 2011/83/EU on consumer rights, as transposed into the legislation of each Member State, the customer has a period of 14 calendar days from receipt to exercise their right of withdrawal, without having to justify reasons. Legal Exceptions: The right of withdrawal does not apply in the cases of exclusion provided for by Directive 2011/83/EU and its transposition in the consumer's country of residence. Return Procedures: The product must be returned in its original condition, unused, with all accessories and packaging. Return shipping costs are borne by the customer, unless error or product defect. Refund Period: Refund occurs within 14 days maximum from receipt of the returned product, via the same payment method.
Article 9 - Legal Guarantee of Conformity
In accordance with Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods, as transposed into the legislation of each Member State, Bagobuy Trading Co., Ltd. (波哥买贸易有限公司) guarantees that the products conform to the contract. The consumer benefits from a legal guarantee of conformity for a minimum period of two years from the delivery of the goods. In the event of a lack of conformity, the consumer may request that the goods be brought into conformity by repair or replacement and, failing that, a price reduction or termination of the contract. The legislation of the consumer's country of residence may provide for additional rights. These guarantees apply without prejudice to the more favourable provisions of that national law.
Article 10 - Claims and Customer Service
For any claim or question, customer service is available: • Email: contact@bagobuy.com • Phone: +8613032127570 Customer service can be contacted at any time. A reply is provided within 24 hours.
Article 11 - Personal Data
The personal data collected during the order (surname, first name, delivery address, email address, order-related information and data necessary for payment) is used exclusively for order management, payment processing, product delivery and customer relationship monitoring. This data is retained for a period not exceeding that necessary for the purposes for which it is collected. Data relating to orders and accounting obligations is retained for a maximum period of 10 years in accordance with applicable legal obligations. In accordance with applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR) where applicable, the customer has the right to access, rectify, erase, restrict the processing of, and object to their personal data. To exercise these rights or obtain any additional information regarding the processing of personal data, the customer may contact: Data protection contact: Bagobuy Trading Co., Ltd. (波哥买贸易有限公司) Email address: contact@bagobuy.com
Article 12 - Applicable Law and Dispute Resolution
These General Terms and Conditions of Sale are governed by French law when they apply to consumers residing in France. Consumers residing in another Member State of the European Union benefit from the mandatory protection provisions provided by the legislation of their State of residence. In the event of a dispute, the parties undertake to seek an amicable solution before any legal proceedings. Failing an amicable agreement, the competent courts shall be determined in accordance with the jurisdiction rules provided by the applicable law.
Article 13 - Dispute Resolution
In the event of a dispute, the customer is invited to contact customer service in order to seek an amicable solution. Failing an agreement, a consumer residing in the European Union may refer the matter to an approved alternative dispute resolution (ADR) entity in their country of residence. The list of bodies approved by each Member State is available on the European Commission website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies For cross-border disputes, the consumer may also refer to the European Consumer Centre of their country of residence. Recourse to an amicable dispute resolution method does not deprive the consumer of any right to take legal action.
